1. WHAT IS THE RIGHT OF WITHDRAWAL?

The right of withdrawal is the right granted to consumers to terminate a purchase contract concluded at a distance through www.trisquelartesania.com (hereinafter, "the Seller"), without having to provide any reason and without incurring any additional costs, within the legally established period.

This right is recognized and regulated in Articles 102 to 108 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users (hereinafter, "RLD 1/2007"), as well as in Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.

The right of withdrawal is a minimum legal right. Any condition more favorable to the consumer voluntarily established by www.trisquelartesania.com shall prevail over the legal minimum.

2. WITHDRAWAL PERIOD

The consumer has 14 CALENDAR DAYS to exercise the right of withdrawal, counted from:

— In sales contracts for goods: the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.

— In contracts involving multiple deliveries or goods consisting of several lots or pieces: the day on which the consumer, or a third party designated by the consumer, acquires physical possession of the last good or piece.

If the last day of the period falls on a public holiday or non-working day, the period shall be extended until the next working day.

LEGAL BASIS: Article 104 of RLD 1/2007.

3. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL — INTEGRATED ONLINE FUNCTION

To exercise the right of withdrawal, the consumer may use any of the following methods:

a) INTEGRATED ONLINE FUNCTION:

Through the withdrawal form available at https://trisquelartesania.com/es/desistimiento, accessible directly from this page and from the "Right of Withdrawal" link located in the website footer. Registration is not required. The consumer will receive immediate confirmation by email, including the exact date and time of submission. This function complies with the requirements of Article 11a of Directive 2011/83/EU as amended by Directive (EU) 2023/2673.

b) STANDARD WITHDRAWAL FORM:

By using the withdrawal form contained in Annex B of RLD 1/2007 of 16 November, which we make available in the "Terms and Conditions" or "Conditions of Sale" section of this website. The form must be sent by any method that provides reliable evidence of dispatch.

The consumer shall be deemed to have exercised the right of withdrawal within the time limit if the communication is sent before the expiry of the withdrawal period, regardless of when it is received by the trader.

For the purposes of proving that the right was exercised within the applicable period, the date of dispatch of the declaration or the date on which the request was registered on the online platform shall be considered, rather than the date of receipt by the trader.

LEGAL BASIS: Articles 106.1 and 106.2 of RLD 1/2007. Directive (EU) 2023/2673.

4. EFFECTS OF WITHDRAWAL — REFUND

www.trisquelartesania.com shall reimburse the consumer for all payments received, including, where applicable, delivery costs (except for any additional costs resulting from the consumer's choice of a delivery method other than the least expensive standard delivery method offered by www.trisquelartesania.com), without undue delay and, in any event, no later than fourteen (14) calendar days from the date on which it was informed of the consumer's decision to withdraw.

The refund shall be made using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of the reimbursement.

www.trisquelartesania.com may withhold the reimbursement until it has received the goods back or until the consumer has supplied evidence of having sent back the goods, whichever occurs first, unless www.trisquelartesania.com has offered to collect the goods itself.

LEGAL BASIS: Article 107 of RLD 1/2007.

5. CONSUMER OBLIGATIONS FOLLOWING WITHDRAWAL — RETURN OF THE PRODUCT

The consumer shall return or hand over the goods directly to www.trisquelartesania.com or to the person authorized by the Store to receive them, without undue delay and, in any event, no later than fourteen (14) calendar days from the date on which the consumer communicated the decision to withdraw.

The deadline shall be deemed to have been met if the consumer sends back the goods before the expiry of the fourteen-day period.

6. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Please note that the right of withdrawal is subject to certain exceptions. In accordance with Article 103 of RLD 1/2007, the right of withdrawal shall not apply to contracts concerning:

a) The supply of services once the service has been fully performed, provided that performance began with the consumer's prior express consent and acknowledgment that they would lose their right of withdrawal once the contract had been fully performed.

b) The supply of goods or services whose price depends on fluctuations in the financial market that cannot be controlled by the trader and which may occur during the withdrawal period.

c) The supply of goods made to the consumer's specifications or clearly personalized.

d) The supply of goods that are liable to deteriorate or expire rapidly.

e) The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

f) The supply of goods which, after delivery, according to their nature, are inseparably mixed with other items.

g) The supply of alcoholic beverages whose price was agreed upon at the time of the conclusion of the sales contract, which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the trader's control.

h) Contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repair or maintenance work.

i) The supply of sealed audio recordings, video recordings, or sealed computer software that have been unsealed by the consumer after delivery.

j) The supply of newspapers, periodicals, or magazines, except for subscription contracts for the supply of such publications.

k) Contracts concluded at a public auction.

l) The supply of accommodation services for purposes other than residential use, transport of goods, vehicle rental services, catering services, or services related to leisure activities, where the contract provides for a specific date or period of performance.

m) The supply of digital content not supplied on a tangible medium where performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal.

This policy does not apply to products whose original packaging has labels, stickers, or similar objects attached to it. Customers are advised to return the product using the same packaging in which it was received so that the packaging remains intact. This is particularly important for helmet returns. Naturally, returns of products that have been used will not be accepted.

This policy does not apply to batteries (which are delivered charged) or motorcycles (whether new or used).