Withdrawal Policy

  1. WHAT IT IS: The consumer’s legal right to cancel an online purchase within 14 calendar days without giving any reason.

  2. PERIOD: 14 days from receipt of the goods.

  3. HOW TO EXERCISE IT: Through https://trisquelartesania.com/en/desistimiento

No prior registration is required. Automatic confirmation by email with a timestamp.

  1. EFFECTS: Refund within 14 calendar days from the communication of withdrawal.

  2. APPLICABLE EXCEPTIONS: List of the cases set out in Article 103 of Royal Legislative Decree 1/2007 that apply to the store’s catalogue.

  3. DIFFERENCE FROM RETURNS: This policy regulates the legal right of withdrawal, which is separate and independent from García Motos’ commercial returns policy.

This policy does not apply to products whose original packaging has labels, stickers or similar items attached to it. It is advisable to wrap the product using the same packaging in which it was received, so that the original packaging remains intact. This is especially important when returning helmets. Naturally, we do not accept returns of products that have been used.

This policy does not apply to batteries, which are delivered charged, or to motorcycles, whether used or new.